1. GENERAL RULES

1. FORT MU is a private MuOnline game server providing free multiplayer gameplay along with optional additional digital features and digital products.
2. To start playing, you must register an account at www.fortmu.com and join our official Discord community.
3. The server is managed by the Administrator (FORT) with the assistance of authorized Game Masters (GMs). The Administrator is responsible for server configuration, security, and operation.
4. The official technical support channel is the Support Desk on Discord. Detailed information on how to contact support is available at https://fortmu.com/support.
5. Standard administration operating hours are Monday to Friday, 08:00–15:00 CET/CEST. The estimated response time for inquiries is between 6 and 48 business hours, depending on ticket volume and complexity. This does not apply to statutory deadlines for processing formal complaints.
6. Persistent attempts to force contact, harassing the administration, issuing threats, publishing private personal information of staff members, and intentionally disrupting community operations are strictly prohibited. A serious violation may result in an in-game and Discord chat ban for a minimum of 7 days. The Administrator reserves the right to extend the ban depending on the severity of the violation.
7. Every player is required to comply with these Terms of Service, event rules, and the current server configuration.
8. The Administrator may implement updates and modify character balance, statistics, drop rates, experience rates, item settings, game mechanics, and other server elements. Such modifications may be necessary to resolve bugs, safeguard the in-game economy, improve security, or support the ongoing development of the server.
9. Disputes regarding gameplay and administrative decisions must be submitted via the Support Desk. Final decisions on organizational and disciplinary matters rest solely with the Administrator.
10. The Administrator may issue warnings, chat mutes, character bans, account suspensions, access restrictions, and IP bans, as well as adjust or remove resources acquired in violation of server rules.
11. Under standard procedures, a player may receive up to 3 warnings. Serious violations may result in an immediate ban without prior warning. The duration and type of sanction depend on the circumstances of the violation.
12. The administration does not guarantee uninterrupted or completely error-free server operation. Technical maintenance, updates, service restarts, and bug fixes are natural aspects of maintaining an online game.
13. Players are required to familiarize themselves with the server configuration before starting gameplay, especially prior to purchasing paid virtual currencies or services. The documentation is available at guide.fortmu.com.
14. A player’s individual preferences regarding difficulty level, character progression rate, statistics, drop rates, PvP balance, player count, or other gameplay parameters do not in themselves constitute grounds for demanding changes to server settings or requesting a payment refund.

2. ACCOUNT REGISTRATION AND SECURITY

1. A single user may own and use a maximum of 3 FORT MU accounts.
2. Creating additional accounts to circumvent limits, bans, penalties, or server restrictions is strictly prohibited.
3. If an account limit violation is detected, the administration may suspend or delete excess accounts upon verification. Associated accounts used to circumvent rules may also be subject to restrictions.
4. Information provided during registration must be accurate. The user is responsible for maintaining access to the associated email address and safeguarding their login credentials.
5. Game passwords may contain only letters and digits, and are case-sensitive. The maximum password length is 10 characters.
6. The administration does not provide manual account detail modification or character transfer services between accounts upon individual player requests, except when required by applicable laws or necessary for security reasons.
7. The user is fully responsible for all actions performed through their account, particularly when they have deliberately granted access to another individual.
8. The administration does not provide routine recovery services for accounts, characters, items, or currencies lost as a result of voluntary password sharing, phishing, player fraud, infected personal devices, or failure to secure login credentials.
9. The administration will never ask users for their game password, email password, or payment card details.
10. The server does not offer a service to change the class of an existing character to another class. Class selection must be carefully considered prior to starting gameplay.

3. ACCOUNT SHARING AND TRADING

1. Sharing and voluntarily transferring accounts to third parties is permitted solely at the user's own risk and responsibility.
2. A player may transfer access to their account to another individual free of charge or based on private agreements, including financial terms.
3. The FORT MU administration does not participate in such transactions and acts neither as a party, intermediary, nor guarantor.
4. All consequences of private account transfers—including loss of access, characters, items, virtual currencies, or funds transferred to another individual—rest entirely upon the participants of the transaction.
5. The administration does not resolve private disputes regarding account pricing, terms of transfer, unfulfilled payments, or lost assets, unless intervention is required due to server security or legal obligations of the operator.
6. Transferring an account may not be used to evade an active ban or any other disciplinary sanction.
7. Trading items and virtual currencies through official in-game mechanics and the web marketplace is permitted under the rules established for each respective system.
8. Selling individual items, characters, or virtual currencies for real money outside of official server mechanisms is prohibited. An exception applies only to the private transfer of access to an entire account under the terms outlined above.
9. Players are required to verify the name, properties, quantity, and value of items prior to confirming any trade. The administration does not reverse standard transactions resulting from mistaken decisions made by participants.
10. Trade-related fraud and scams may be reported to the administration; however, FORT MU does not guarantee the recovery of transferred items or assets.

4. SERVER CURRENCIES AND VIP STATUS

1. The FORT MU server features three primary currency and point systems: wCoinP, wCoinC, and Goblin Points.
2. wCoinP is a currency that can be acquired with real money via Stripe or PayPal, as well as earned free of charge through designated in-game activities, events, voting, and other server mechanisms.
3. wCoinP can be used to activate VIP Bronze, Silver, or Gold status, acquire Muun Pets, purchase items in the XSHOP, and obtain other available digital features and products.
4. The legacy term "Credits", if encountered in older interface elements, refers to the current wCoinP system. The applicable amount of credited units and pricing are displayed in the offer prior to purchase.
5. wCoinC is earned through gameplay—primarily via Resets and Grand Resets, through marketplace trading, or via other events available in the active edition. wCoinC is not offered for direct purchase with real money.
6. Goblin Points are awarded for playtime, in-game activity, and selected events. They can be exchanged for designated items in the XSHOP. Goblin Points are not offered for direct purchase with real money.
7. Available VIP tiers are Bronze, Silver, and Gold, with activation periods of 5, 10, 15, or 30 days according to the active offer.
8. VIP status provides the specific bonuses and features outlined in its description. It does not constitute a guarantee of winning, achieving a specific leaderboard position, or obtaining specific items.
9. VIP status is a time-limited service. The terms governing its duration and validity are defined in the offer presented prior to activation.
10. Muun Pets and other digital items have specific attributes, restrictions, trade options, and durations governed by their descriptions and game mechanics.
11. Players are responsible for reviewing the price, attributes, and intended purpose of any chosen item prior to obtaining it.
12. Currencies and virtual resources are intended solely for use within the FORT MU environment. They do not constitute legal tender, investment instruments, or a guarantee of redemption for real-world currency.
13. The administration reserves the right to adjust balances and remove resources obtained through fraud, item duplication, calculation errors, or any other violation of server rules.
14. Payments and related refund conditions are governed by the separate Refund Policy.
15. Detailed descriptions of each system:
    • wCoinP Guide
    • wCoinC Guide
    • Goblin Points Guide
    • VIP Membership
    • Custom Muun Pets

5. GAMEPLAY RULES AND FAIR PLAY

1. The use of cheats, unauthorized bots, software modifying or interfering with game operations, tools conferring an unfair advantage, and circumventing server protections is strictly prohibited.
2. Duplicating items or currencies, unauthorized stat inflation, and deliberately exploiting game bugs or loopholes is strictly prohibited.
3. Any discovered exploits or bugs that provide an unfair advantage must be reported immediately via the Support Desk. Deliberate exploitation of such bugs may result in a permanent ban.
4. Every player should report serious violations they witness, especially item duplication attempts, server attacks, and security vulnerabilities. Knowingly concealing violations in which the user participates or benefits from may result in severe sanctions.
5. Using the official, updated game client and the mandatory anti-cheat system is required whenever enforced by the server.
6. Modifying client files, game binaries, or server communication protocols to bypass security measures is prohibited.
7. Remaining AFK (Away From Keyboard) is permitted. An AFK character may be attacked or killed on maps where PvP combat is enabled. Exceptions are specified in the active server documentation.
8. The loss of items resulting from intended game mechanics, failed item upgrades, PvP combat, trading, or other conscious actions is a natural part of the game. The administration does not offer individual restoration services for such assets.
9. Intentionally disrupting server events, manipulating leaderboards, or utilizing dummy/fake accounts and guilds to acquire unfair rewards is strictly prohibited.
10. The Administrator reserves the right to undo the effects of unfair activities, including adjusting character stats, resets, items, currencies, and leaderboard rankings.

6. CHAT AND PLAYER CONDUCT

1. Harassment, stalking, issuing threats, and severe insults directed toward other players or the administration are strictly prohibited.
2. Character, guild, and alliance names must not be vulgar, racist, offensive, defamatory, or unlawful.
3. The Administrator reserves the right to rename any character or guild that violates server rules without prior warning.
4. Impersonating a Game Master or Administrator may result in an immediate permanent ban on all associated accounts, IP addresses, and access to official community channels.
5. Advertising competing servers, other games, malicious websites, or unauthorized services is prohibited and may result in an immediate permanent ban.
6. Excessive use of the /post command, chat spamming, and deliberate communication disruption may result in a chat mute for 1 to 5 days.
7. For insults and harassment, the administration may impose a chat mute of 1 to 3 days, an account suspension of 1 to 7 days, or a permanent ban in severe cases.
8. Internal conflicts and insults occurring within a guild or alliance should generally be handled by the Guild Master or Alliance Master. The administration reserves the right to intervene in cases of threats, severe harassment, or other serious rule violations.
9. Violation reports should include available evidence, such as an unedited full-screen screenshot of the chat, a video recording, or precise details enabling verification in server logs.

7. GAME MASTER RULES

1. Game Masters have the right to ignore requests for free items, currencies, levels, or other personal favors.
2. Game Masters may not kill players without a valid reason, except during a justified intervention in an event.
3. Game Masters may not assist specific players in obtaining levels, items, wCoinP, wCoinC, or Goblin Points outside of officially approved events.
4. Game Masters may not disconnect players, mute chat, or impose sanctions without justifiable cause.
5. Game Masters are authorized to mute, disconnect, and ban users who violate the Terms of Service or severely disrupt staff operations.
6. Game Masters must not show favoritism toward event participants or help select individuals win events.
7. Game Masters are authorized to enforce penalties for violations of server rules.
8. A Game Master may unban an account or character that was blocked by themselves.
9. Unbanning an account or character blocked by another GM requires appropriate administrative authorization, unless the sanction period has already expired.
10. Game Masters are not obligated to organize extra impromptu events or provide individual assistance with character progression.

8. CASTLE SIEGE

1. Registering dummy or fake guilds in Castle Siege is prohibited and may result in the suspension of all associated accounts.
2. A registered and accepted guild is expected to actively participate in Castle Siege in accordance with event rules.
3. Unexcused absence of a registered guild and its Guild Master may result in a character suspension for the Guild Master for a period of 1 to 5 days.
4. If a Guild Master cannot attend Castle Siege, they may delegate account access to a trusted person, provided that this person is not currently banned from the server. Such sharing occurs under the liability terms outlined in Section 3.
5. Registered and accepted guilds may support other allied guilds during Castle Siege.
6. Exploiting event bugs, utilizing unauthorized third-party tools, or manipulating event outcomes through illicit means may result in disqualification and severe penalties.

9. DOWNTIME, UPDATES, AND SERVER OPERATIONS

1. FORT MU is a continuously developed server whose configuration and features are subject to ongoing development and adjustments.
2. The Administrator may perform updates, restarts, maintenance, data backups, configuration changes, and bug fixes necessary for server operation.
3. Temporary downtime, connection issues, client errors, latency (lag), and other disruptions may occur during online gameplay.
4. In the event of a critical bug, item duplication, database failure, or security incident, the Administrator may perform a rollback (restoring the server database to an earlier saved state).
5. A rollback may result in the reversal of recent progress, acquired items, event results, or changes in character status.
6. The administration does not guarantee the manual restoration of every single event or item lost due to outages or rollbacks. Inquiries regarding properly paid but undelivered virtual services are handled in accordance with the Refund Policy.
7. The administration may temporarily restrict functionality or account access while investigating security breaches and critical incidents.
8. Standard technical maintenance, game updates, and balance adjustments do not in themselves constitute grounds for payment refund requests.

10. SERVER EDITIONS AND REWARDS

1. FORT MU operates in successive editions (seasons), whose planned duration and configuration are published on the server website.
2. The "2-Years Edition" designation indicates the planned two-year operating period for that edition; it does not constitute a guarantee of uninterrupted server availability every single day of that duration.
3. In exceptional circumstances beyond the administration's control—including major infrastructure failures, security incidents, or conditions preventing further operations—it may become necessary to conclude an edition earlier than planned.
4. The conclusion of an edition may involve wiping characters, resets, stats, items, currencies, guilds, and leaderboards, in accordance with announced wipe rules.
5. Resources accumulated during one edition do not carry over automatically to the next edition, unless the administration explicitly announces an official transfer system.
6. The administration may grant awards to top players at the conclusion of an edition. The number of rewarded players, qualification criteria, and reward listings are specified in the FINAL REWARDS section.
7. Players who achieved results through cheats, exploits, or rule violations may be stripped of their rewards and removed from leaderboard rankings.
8. The terms governing purchased virtual currencies in connection with the conclusion of an edition are defined in the Refund Policy.

11. PAYMENTS AND DIGITAL PRODUCTS

1. Making payments on FORT MU is entirely voluntary. Financial contributions do not provide immunity from penalties and do not entitle donors to special treatment by the administration.
2. Payments enable users to receive a specified amount of wCoinP according to the exchange rate displayed prior to order confirmation.
3. The wCoinP currency can subsequently be used for products and services available in-game and on the website, particularly VIP status, Muun Pets, and XSHOP items.
4. Prior to completing a purchase, the player must verify the price, delivery conditions, validity period, and current server specifications.
5. Authorized payment processors include Stripe and PayPal. Successfully completed transactions are recorded in the system to credit the purchased virtual currency.
6. Players who have made payments remain subject to the exact same rules and disciplinary sanctions as all other users.
7. An account suspension imposed in accordance with these Terms of Service restricts access to all assets stored on that account. It does not automatically grant any entitlement to reimbursement or recovery of consumed digital products.
8. Detailed provisions regarding currency delivery, refunds, complaints, and chargebacks are governed by the separate Refund Policy, which constitutes an integral part of the terms of service of FORT MU.

12. FINAL PROVISIONS

1. These Terms of Service may be updated due to changes in applicable law, server features, security requirements, bug fixes, or organizational needs.
2. Changes to these Terms of Service will be posted on the official FORT MU website, and significant changes concerning active services will be communicated in accordance with applicable requirements.
3. Inquiries regarding server rule compliance, disciplinary actions, and account management must be submitted via the official Support Desk at https://fortmu.com/support.
4. The Privacy Policy and Refund Policy complement these Terms of Service. In matters related to payments, the specific provisions of the Refund Policy apply first and foremost.
5. The provisions of these Terms of Service do not exclude or limit any rights that cannot be excluded under mandatory statutory consumer laws.
6. If you do not accept the FORT MU rules and terms, do not register an account, do not begin gameplay, and do not make any payments.