1. wCoinP CURRENCY AND PAYMENTS

1. FORT MU allows users to voluntarily purchase wCoinP virtual currency, intended for accessing products, features, and digital services available on the server.
2. Payments are processed via Stripe or PayPal, in accordance with the payment methods made available during checkout.
3. The price and number of credited wCoinP units are clearly displayed prior to order confirmation. If the legacy designation "Credits" is displayed anywhere, the conversion rate specified for the active wCoinP system applies.
4. wCoinP currency can subsequently be used for, among other things, activating VIP Bronze, Silver, and Gold status, acquiring Muun Pets, and purchasing other products and digital features available in the XSHOP.
5. Purchasing wCoinP does not guarantee specific gameplay outcomes, victories, specific items from randomized game mechanics, or attaining specific leaderboard positions.
6. wCoinP is not legal tender and is not freely redeemable for cash. FORT MU does not provide withdrawal services for virtual balances to player bank accounts, except for statutory refunds required by applicable consumer law.

2. CURRENCY DELIVERY AND CONSUMPTION OF DIGITAL SERVICES

1. Upon successful payment confirmation, the purchased quantity of wCoinP is credited to the corresponding user account.
2. A transaction is deemed fulfilled and delivered once the purchased virtual currency has been successfully credited and made available for use on the respective account.
3. Using wCoinP in the shop, on the website, or within game mechanics is a distinct operation performed based on the chosen product or feature.
4. Once a correctly executed purchase of an item or service activation is confirmed, the administration does not offer standard, voluntary reversals of such operations due to a change of mind.
5. Currencies, items, and services obtained using wCoinP are not automatically convertible back into wCoinP or real-world money.
6. The user should carefully review the product type, validity duration, price, destination account, and other conditions prior to confirming any transaction.

3. RIGHT OF WITHDRAWAL AND REFUNDS

1. FORT MU does not offer discretionary refunds for properly delivered and consumed digital products solely due to a change of mind, loss of interest in the game, or dissatisfaction with gameplay outcomes.
2. With respect to paid wCoinP currency that remains unused on the account, consumers may exercise their statutory right of withdrawal within the statutory period, which is generally 14 days from concluding the contract.
3. Settlement terms for partially consumed currency are determined based on the actual proportion of used units and the regulations governing the transaction.
4. In the case of delivering paid digital content for which a statutory exemption from the right of withdrawal applies, this right may expire once mandatory statutory conditions are satisfied—specifically obtaining the consumer's prior express consent to begin performance, acknowledging the loss of withdrawal rights, and providing the required confirmation.
5. Terms of withdrawal for time-limited VIP services take into account the duration of service provision already elapsed, the moment of activation, and relevant legal provisions.
6. For properly performed services, the following circumstances do not in themselves constitute grounds for a discretionary refund:
   • Quitting the game or moving to another server.
   • Dissatisfaction with server settings, balance, experience rates, or drop rates.
   • Failed item combinations or upgrades.
   • Loss of equipment resulting from normal gameplay mechanics.
   • Dissatisfaction with the results of using an item or service.
   • Mistaken player decisions regarding currency spending.
   • Sharing account access with third parties who subsequently consume the virtual currency.
   • Loss of assets during private peer-to-peer trading.
   • Voluntarily stopping the use of active VIP membership.
   • Imposition of a justified disciplinary penalty or ban for violating the Terms of Service.
   • Routine technical maintenance, game updates, and balance adjustments.
7. The above rules do not prejudice circumstances in which the user holds a statutory right of withdrawal, warranty/complaint rights, or other mandatory legal remedies.

4. PAYMENT ERRORS AND COMPLAINTS

1. If payment was successfully charged but the purchased wCoinP currency was not delivered, the user should report the issue via the official Support Desk.
2. The ticket should include the transaction ID, date of payment, amount, payment method used, account username, and a brief description of the issue.
3. The administration verifies the transaction against system records and payment processor logs.
4. Upon confirming the error, the administration will take immediate steps to credit the missing currency or appropriately settle the transaction.
5. If an incorrect amount of wCoinP was credited, the administration may adjust the account balance in accordance with the verification findings.
6. In cases of duplicate charges, unauthorized payments, or other financial anomalies, tickets are handled individually based on the specifics of the incident.
7. Complaints regarding paid digital services are handled within mandatory statutory timeframes. Where statutory provisions require a response within 14 days, this deadline remains binding.
8. Complaints concerning the non-conformity of digital products or digital services with the contract are resolved pursuant to applicable consumer protection laws.

5. CHARGEBACKS AND PAYMENT FRAUD

1. Utilizing payment systems for fraudulent purposes, deliberately acquiring virtual currency without payment, or unlawfully retaining both digital assets and refunded funds simultaneously is strictly prohibited.
2. If a payment is disputed or reversed, the administration may temporarily restrict the use of the associated currency and account for the duration necessary to investigate the matter.
3. Currency and services associated with a legitimately reversed payment are subject to appropriate adjustment, deduction, or cancellation based on the outcome of the dispute.
4. Confirmed payment fraud, deliberate exploitation of billing loopholes, or other severe abuses may result in a permanent account ban and restrictions on future transactions.
5. Submitting a formal complaint or properly utilizing an available payment dispute mechanism is not in itself deemed fraudulent.
6. FORT MU reserves the right to pursue claims and protect its legitimate interests in response to fraudulent user conduct.

6. ACCOUNT BANS AND DIGITAL ASSETS

1. Making a payment does not exempt any user from complying with the Terms of Service.
2. Players who purchased wCoinP or activated VIP status are subject to the exact same rules and disciplinary sanctions as all other users.
3. When an account is suspended in accordance with the Terms of Service, access to currencies, items, and active services hosted on that account is restricted alongside account access.
4. The administration does not provide services for transferring items, virtual currencies, or other assets from suspended accounts to other player accounts.
5. Bans related to fraud, cheating, item duplication exploits, or other severe violations may result in the complete removal and confiscation of ill-gotten assets.
6. Specific individual cases concerning paid digital services are settled in accordance with applicable complaint procedures.

7. EDITION CONCLUSION AND CURRENCY TRANSFER

1. FORT MU operates in distinct editions (seasons), whose planned duration is announced on the official server website.
2. The conclusion of an edition may involve a server wipe of characters, items, stats, and virtual currencies, in accordance with the rules announced for that specific edition.
3. Assets from one edition do not carry over automatically to the next, unless the administration explicitly announces a migration mechanism.
4. A user who made a payment for wCoinP during the final 7 days prior to the closure of the current edition may request a 100% credit of that payment's value in virtual currency for the subsequent edition, calculated according to the exchange rates and rules established for the new edition.
5. The adjustment referred to above is processed upon submitting a ticket via the Support Desk and verifying transaction history.
6. The granting of currency for the next edition does not constitute a cash refund and does not entitle the user to simultaneously receive both a cash refund and virtual currency for the same transaction.
7. The above mechanism is an additional courtesy solution provided by FORT MU and does not limit rights arising from statutory rules governing paid digital services.

8. CONTACT AND FINAL PROVISIONS

1. All tickets regarding payments, undelivered currencies, complaints, and refunds must be directed to the official Support Desk at https://fortmu.com/support.
2. This Refund Policy constitutes an integral part of the terms of service of FORT MU and applies jointly with the Terms of Service and Privacy Policy.
3. FORT MU may update this Policy while respecting rules applicable to ongoing transactions and statutory consumer rights.
4. Nothing in this Policy shall exclude or limit any rights that cannot be excluded or limited under mandatory statutory consumer laws.