1. DATA CONTROLLER AND CONTACT

1. The controller of personal data processed within FORT MU is the operator of the FORT MU service.
2. The official contact channel for all matters regarding service usage and data protection is the Support Desk, available through Discord.
3. Instructions on submitting tickets are published at https://fortmu.com/support.
4. Requests concerning personal data may require verification of user identity or proof of account ownership in order to prevent unauthorized disclosure of information.

2. WHAT DATA DO WE PROCESS?

In connection with server operations, the following categories of data may be processed:

• Registration data: account username, email address, authentication credentials, and information related to account activation and management.
• Technical data: IP address, session identifiers, login timestamps, connection data, device specifications, game client version, and technical event logs.
• Gameplay data: character and guild names, levels, resets, statistics, item history, virtual currencies, activity logs, trade history, event participation, penalties, and other in-game account events.
• Payment data: transaction identifiers, transaction date, amount, currency, operation status, amount of credited wCoinP, and other details necessary to settle orders.
• Technical support data: contents of support tickets, user-provided information and attachments, correspondence history, and data required to investigate and resolve issues.
• Security data: anti-cheat logs, detected anomalies, unauthorized access attempts, software errors, and potential violations of server rules.
• Communication data: public chat messages and relevant in-game communication logs, to the extent necessary to process reports, detect abuse, and preserve server security.
• Web browsing data: information stored via cookies and similar technologies, depending on website settings and user consents.

FORT MU does not require or collect payment card numbers within the game account system. Payment details required to process transactions are handled directly by authorized payment processors.

3. FOR WHAT PURPOSES DO WE USE DATA?

Data is processed for the following purposes:

• Registering, activating, and managing player accounts.
• Authenticating users and protecting accounts against unauthorized access.
• Ensuring the stability and functionality of the server, website, and gameplay systems.
• Recording character progression, items, virtual currencies, rankings, and event results.
• Executing and verifying digital transactions.
• Providing technical support, handling complaints, and resolving player inquiries.
• Detecting fraud, unauthorized software, item duplication exploits, and other rule violations.
• Maintaining server stability, generating backups, analyzing error logs, and safeguarding infrastructure.
• Fulfilling legal, tax, and accounting obligations.
• Delivering essential communications concerning account status, security notices, and active services.
• Compiling statistics, analytics, and marketing activities, provided such use complies with applicable regulations and required consents.

4. LEGAL BASES FOR DATA PROCESSING

Data is processed on the following legal grounds, as applicable:

• Necessity for the performance of a contract or to take steps prior to entering into a contract, specifically maintaining accounts, providing gameplay, and fulfilling digital orders.
• Compliance with legal obligations incumbent upon the operator, including fiscal, accounting, and statutory inquiry handling.
• Legitimate interests pursued by the operator, including system protection, fraud prevention, security rule enforcement, establishing and defending legal claims, and ensuring proper service performance, balanced with user rights.
• User consent, where required by law, such as for specific marketing campaigns or optional cookie technologies.

Consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to its withdrawal.

5. GAME LOGS, CHAT, AND ANTI-CHEAT SYSTEM

1. FORT MU utilizes event logs to ensure server stability, diagnose errors, resolve tickets, and protect gameplay against cheating.
2. Activity logs may include trades, item transfers, currency adjustments, resets, login timestamps, PvP events, and other in-game operations.
3. The administration may review public messages and relevant in-game communication logs when justified by a specific player report, suspicion of fraud, security breach, or investigation of a serious incident.
4. Access to such data is strictly restricted to authorized personnel and justified operational purposes.
5. The anti-cheat system processes technical data required to detect game client modifications, unauthorized third-party software, and protection bypass attempts, in accordance with its functionality and data protection principles.
6. Collected information may serve as evidence for protective administrative actions or verification of Terms of Service breaches.
7. Users may submit an appeal against a suspected erroneous suspension via the Support Desk.

6. PAYMENTS AND THIRD-PARTY PROVIDERS

1. Payments may be processed via Stripe and PayPal.
2. Payment operators process transaction data independently in accordance with applicable laws and their respective privacy policies.
3. FORT MU receives only the information necessary to identify transactions, credit wCoinP, resolve technical issues, and maintain financial records.
4. Data may be transferred to trusted entities supporting server functionality—including hosting providers, infrastructure partners, network and DDoS protection providers, email services, payment processors, and analytics providers—solely to the extent necessary to deliver their services.
5. The use of Discord is subject to Discord’s own terms and privacy policy. Information communicated via the Support Desk is also processed within the Discord ecosystem.
6. Where utilizing external services involves transferring data outside the European Economic Area (EEA), appropriate legal safeguards and transfer mechanisms required by data protection regulations are applied.
7. FORT MU does not sell personal user databases to commercial advertising entities.

7. COOKIES AND ANALYTICS

1. The fortmu.com website utilizes cookies and similar technologies that are necessary for proper site functionality, user login, and session protection.
2. Essential cookies handle authentication, session persistence, protection against unauthorized cross-site requests, and privacy preference retention.
3. The website may employ additional analytics and marketing tools, including Google Analytics and Meta Pixel, provided they are implemented and activated in compliance with required user consents.
4. Optional analytics and marketing cookies are not deployed before obtaining necessary user consent.
5. Users can manage optional cookies through available consent banners and their personal browser settings.
6. Disabling essential cookies may prevent login functionality and access to session-dependent account features.
7. Where third-party tools are used, information regarding their operation may be provided within the cookie settings interface.

8. EMAIL NOTIFICATIONS AND MARKETING

1. FORT MU may send email notifications necessary for account activation, security verification, password recovery, payment handling, and essential service-related announcements.
2. Marketing emails, promotional announcements, and advertisements for upcoming server editions are sent to users who have registered an account on Fort Mu.
3. Users may opt out of marketing communications at any time by using the unsubscribe link provided in such emails or by submitting a request via the Support Desk.
4. Opting out of marketing communications does not affect account functionality or the receipt of necessary operational and transactional notifications.

9. DATA SECURITY AND RETENTION

1. FORT MU employs appropriate technical and organizational measures to safeguard data against unauthorized access, loss, alteration, and misuse.
2. Users are responsible for safeguarding their password, associated email address, and personal devices.
3. Account data is retained for the duration needed to operate the account and provide associated services; following account closure, data is preserved only to the extent justified by statutory obligations, security purposes, or establishing and defending against legal claims.
4. Transaction data and accounting records are stored for periods required by applicable tax, fiscal, and accounting regulations.
5. Technical logs, anti-cheat records, and support ticket archives are retained for periods justified by the nature of the event, abuse prevention needs, and infrastructure security requirements, after which they are deleted or anonymized, unless prolonged retention is necessary.
6. Data related to a specific ticket, dispute, or active incident may be retained longer if required to resolve the case or defend the legal rights of the operator or user.

10. USER RIGHTS

Within the scope provided by applicable data protection legislation, users are entitled to the following rights:

• Right of access to their personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure of data ("right to be forgotten"), where statutory conditions are met.
• Right to restriction of data processing.
• Right to object to data processing based on legitimate interests.
• Right to data portability, where technically feasible and applicable by law.
• Right to withdraw previously granted consent at any time.

Inquiries concerning personal data rights can be submitted via the Support Desk. Executing specific requests may require prior identity verification and must take into account mandatory security, accounting, and document retention obligations.

11. CHANGES TO THIS PRIVACY POLICY

1. This Privacy Policy may be updated to reflect server development, technological advancements, changes in service providers, or updates in applicable laws.
2. The latest version is always published on the official FORT MU website.
3. Significant revisions will be communicated to users in accordance with applicable regulatory requirements.

12. CONTACT

For questions regarding privacy, account security, and data processing, please contact the official Support Desk:

https://fortmu.com/support